At Premshila.com, we strive to provide a smooth shopping experience with our print-on-demand services. Since each product is custom-made upon order, we have a strict no order cancellation and no cash refund policy. Please read the details below:
1. Order Cancellation
- Once an order is placed, it cannot be canceled or modified, as production begins immediately.
- Please review your order carefully before confirming the purchase.
2. No Cash Refund Policy
- As all products are custom-printed, we do not offer cash refunds under any circumstances.
- However, we do offer an exchange in case of damaged, defective, or incorrect items.
3. Exchange Policy
- Exchanges are only available for damaged, defective, or incorrect products.
- Customers must request an exchange within 3 days of receiving the order.
- To initiate an exchange, email us at info@premshila.com with order details and product images.
- Once the issue is verified, we will replace the product with the same or an equivalent item based on availability.
4. Non-Returnable Items
- Since our products are custom-made, personalized or customized items cannot be exchanged, unless they are damaged or incorrect.
For any concerns, feel free to contact us at info@premshila.com. We appreciate your understanding and support!